Order Processing Time
All orders require 2–3 business days for processing prior to shipment. Orders are processed Monday through Friday, excluding holidays.
Each order is reviewed, verified, and approved before fulfillment to ensure accuracy and security. Processing times may vary based on order volume and product availability.
Discrepancies between billing and shipping information may result in processing delays. If additional verification is required, we may contact you.
While we make every effort to ship orders promptly, occasional processing or carrier delays may occur.
Shipping Rates
We offer flat-rate shipping of $15 within the United States and $45 for international orders.
Shipping charges are calculated and displayed at checkout before your purchase is completed.
Shipping Methods & Delivery
Orders ship from the United States via UPS or USPS for domestic orders and DHL for international orders.
Tracking information is sent via email. Delivery times vary based on the carrier and destination and are not guaranteed.
Delays resulting from carrier operations, weather conditions, or customs procedures are outside of our control.
Shipping Protection & High-Value Orders
Momo's Closet takes appropriate measures to protect orders while in transit. Select shipments may be insured based on the value of the order.
High-value orders of $1,000 or more, or orders shipping to an address different from the billing address, may require up to two additional business days for verification and security checks.
These measures help us ensure the safe and secure delivery of your purchase.
Signature Required Delivery
All orders valued at $500 or more are shipped with signature confirmation required upon delivery.
This requirement helps ensure secure receipt and protects both the customer and Momo’s Closet. Signature requirements cannot be waived.
Lost, Damaged & Misdelivered Packages
Once an order has shipped, delivery is handled by the applicable carrier. If your package is lost, damaged, or misdelivered in transit, please contact us at hello@momoscloset.com as soon as possible so we can assist you and, when applicable, initiate a claim with the carrier.
For damaged shipments, please retain the item, original packaging, shipping materials, and shipping label. Photographs or additional documentation may be required to process a claim.
Packages confirmed as delivered by the carrier are not considered lost in transit. If you're unable to locate a package marked as delivered, please contact us and the carrier so the delivery can be investigated.
All applicable shipping claims are handled by Momo's Closet. Customers must cooperate with the claims process and provide any requested documentation. Any refund or other resolution related to a shipping claim will be determined after the carrier's investigation is completed.
Customs & Duties (International Orders)
Orders shipped outside of the United States may be subject to import taxes, customs duties, and other fees imposed by the destination country.
Payment of any applicable import taxes, duties, customs fees, and compliance with local laws and regulations are the sole responsibility of the customer. These charges are typically collected at the time of delivery.
If an international shipment is refused, unclaimed, or deemed undeliverable, the customer will be responsible for any return shipping costs and associated fees.
Shipping Restrictions
Certain items may be subject to shipping restrictions based on size, value, destination, or carrier limitations.
Momo’s Closet reserves the right to restrict shipping to certain locations, adjust shipping methods, or cancel an order if secure delivery cannot be reasonably ensured. In such cases, the customer will be notified and any applicable charges will be refunded.