Frequently Asked Questions

Everything you need to know about shopping, shipping, selling, and finding your next closet favorite.

Shopping the Closet

Yes. Authenticity is at the heart of Momo’s Closet. Every designer piece is carefully reviewed before being offered for sale, and we stand behind the authenticity of every item in our closet.

Learn More About Our Authenticity Guarantee →

Yes. All items offered by Momo’s Closet are previously owned and sourced through the secondary market. We do not source merchandise directly from the brands we carry.

Some pieces may be unworn, unused, or in like-new condition, but this describes the condition of the item, not its ownership history. Each listing clearly identifies the condition of the piece so you know exactly what to expect.

Every piece is individually evaluated based on its overall appearance, signs of wear, age, and use. We assign each item a condition ranging from Like New to Fair and disclose any notable wear in the listing.

View Our Condition Scale →

Sizing can vary between designers, seasons, and eras...especially when it comes to vintage. When available, we provide measurements alongside the size listed on the garment. For the best sense of fit, we recommend comparing those measurements to a similar piece already in your closet.

And if you're unsure, reach out before purchasing. We're always happy to provide additional measurements or details when possible.

View Our Sizing Guide →

View Our Measuring Guide →

The resale market is always evolving. We consider current demand, comparable sales, rarity, seasonality, condition, and other market factors when pricing our pieces. As the market changes, select items may be thoughtfully repriced over time.

Explore Our Pricing Philosophy →

Orders & Payments

We accept all major credit cards, including Visa, Mastercard, American Express, and Discover, as well as Apple Pay, Google Pay, and Shop Pay. We also offer installment payment options through Shop Pay Installments, subject to eligibility.

Once an order has been placed, we begin preparing it for shipment and cannot guarantee that changes or cancellations can be made. If you need assistance with an order, please contact us as soon as possible and we’ll do our best to help before it ships.

Contact Us →

Because most pieces in our closet are one of a kind, we’re unable to reserve or hold items without payment. Adding an item to your cart does not reserve it, and availability is not guaranteed until checkout is complete.

From time to time, we may offer special promotions or adjust the price of select pieces. You can find currently reduced pieces in our Sale section. Promotions are subject to their individual terms and may exclude certain designers, categories, or items.

Because every piece is individually priced, some highly sought-after items may remain at full price and may not be eligible for promotions.

Shop Sale →

Explore Our Pricing Philosophy →

Shipping & Delivery

Orders are typically processed within 2-3 business days, excluding weekends and holidays. Once your order has shipped, you’ll receive a confirmation email with tracking information so you can follow its journey to you.

View Our Shipping Policy →

We offer flat-rate ground shipping of $15 within the United States and $45 for international orders.

View Our Shipping Policy →

Yes! Momo’s Closet ships internationally for a flat rate of $45. Please note that international orders are shipped DDU (Delivered Duty Unpaid), which means duties, taxes, and other customs charges are not included in your purchase price or shipping fee.

No. International orders are shipped DDU (Delivered Duty Unpaid). Any applicable duties, taxes, customs fees, or other import charges are the responsibility of the recipient and may be collected by the carrier or local customs authority before delivery.

View Our Shipping Policy →

Orders valued at $500 or more require a signature upon delivery. We recommend shipping your order to an address where an adult will be available to sign for your package.

If your order is lost or arrives damaged in transit, please contact us as soon as possible so we can assist you and, when applicable, open a claim with the shipping carrier.

For damaged shipments, please retain the item, original packaging, shipping materials, and shipping label, as photographs or additional documentation may be required to process a claim.

Packages confirmed as delivered by the carrier are not considered lost in transit. If you’re unable to locate a package marked as delivered, please contact us and the carrier so the delivery can be investigated.

Contact Us →

Returns & Purchase Support

All purchases from Momo’s Closet are final sale. We do not accept returns, refunds, or exchanges. We encourage you to carefully review all photos, measurements, condition details, and product descriptions before completing your purchase.

Have a question about a piece? We’re always happy to provide additional information before you buy.

View Our Return Policy →

Please ask! We want you to feel confident about every purchase from Momo’s Closet. If you’d like additional measurements, photographs, condition details, or information about a piece, reach out and we’ll be happy to help whenever possible.

Contact Us →

If your order arrives incorrect or you believe an item is materially different from its listing, please contact us as soon as possible.

Include your order number and photographs when applicable so we can review the issue and determine the appropriate next steps.

Contact Us →

Selling with Momo's Closet

Yes. Momo’s Closet accepts select designer, vintage, and contemporary pieces on consignment.

Every submission is individually reviewed based on condition, desirability, seasonality, current demand, and what we believe will resonate with the Momo’s Closet customer.

Sell With Us →

Momo’s Closet accepts select designer and contemporary clothing, shoes, handbags, accessories, and jewelry. We consider pieces from every era—from current and recent collections to archival and vintage finds.

Items are evaluated individually based on condition, desirability, rarity, seasonality, and current resale demand. While there is no minimum condition requirement, we may decline pieces that we don't believe are the right fit for our closet.

We do not accept fast-fashion brands.

Consign with us →

Each piece is individually priced based on factors including its original retail price, condition, desirability, rarity, craftsmanship, and the current resale market. We also consider comparable listings and recent sales to determine a price that reflects the piece and today’s market.

Learn More About Our Pricing Philosophy →

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Translation missing: en.A brown Louis Vuitton monogram hat box-inspired bag with an adjustable vachetta leather shoulder strap and a gold-toned hardware

More questions?

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